Terms&Conditions

Effective Date: 12 February 2024

Welcome to TolerEase ("we," "us," or "our"). By accessing and using this website, you agree to comply with the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. General Information

  • These Terms and Conditions govern your use of TolerEase and the purchase of our products and services.
  • We reserve the right to modify these terms at any time, and changes will be posted on this page. Your continued use of our site after changes means you accept the new terms.

2. Eligibility & Account Registration

  • You must be at least 18 years old to use our website or make purchases.
  • You are responsible for ensuring that the information you provide is accurate and up to date.
  • We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion if fraudulent activity is suspected.

3. Ordering & Payment

3.1 Placing an Order

  • When you place an order, you agree that all details provided (including name, billing, and shipping address) are accurate and complete.
  • Your order is confirmed only after you receive an email confirmation from us.

3.2 Pricing & Payment

  • All prices listed on our website are in GBP (£) and include VAT, unless stated otherwise.
  • We accept the following payment methods:
  • Credit/Debit Cards (Visa, MasterCard, Amex)
    PayPal
    Apple Pay & Google Pay
    Klarna (Buy Now, Pay Later – available in selected regions)
  • We reserve the right to modify prices and payment methods at any time without prior notice.

3.3 Order Cancellation

  • Orders can be canceled before dispatch by contacting our support team.
  • Once an order has been shipped, it cannot be canceled but may be eligible for return (see Section 6).

4. Shipping & Delivery

  • We currently ship within the UK.
  • Standard shipping takes up to 5 working days from the date of dispatch.
  • Delivery times are estimates and may be affected by factors beyond our control, such as courier delays or peak seasons.
  • Once your order has been shipped, you will receive a tracking number via email.

Important: We are not responsible for delivery issues caused by incorrect shipping details provided by the customer.

5. Returns & Refunds

  • Unused and unopened test kits can be returned within 14 days of purchase for a full refund.
  • Used test kits cannot be returned for hygiene and safety reasons.
  • Refunds will be processed within 10 working days after receiving the returned item.
  • If you receive a faulty or damaged product, contact us immediately at TolerEasetesting@outlook.com for assistance.

For more details, please refer to our Refund Policy.

6. Test Results & Disclaimer

  • Our test results are for informational purposes only and do not replace medical advice.
  • If you have a medical condition, we recommend consulting a healthcare professional before making dietary changes based on your results.
  • We do not guarantee that test results will resolve specific health concerns.

Limitation of Liability: We are not liable for any health decisions made based on the test results provided.

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of TolerEase and protected under copyright laws.
  • You may not reproduce, distribute, or modify any content from this site without our written consent.

8. User Conduct & Prohibited Activities

By using this website, you agree not to:
Provide false or misleading information.
Engage in fraudulent transactions or unauthorized payment activities.
Distribute harmful software, viruses, or malware.
Attempt to hack, disrupt, or interfere with the website’s security.
Copy, sell, or distribute any content without permission.

Breach of these terms may result in legal action.

9. Limitation of Liability

  • We strive to provide accurate and reliable information, but we do not guarantee that our website will be error-free or uninterrupted.
  • We are not responsible for any loss, damage, or inconvenience caused by using this website or its services.
  • Our maximum liability for any claim related to our services will not exceed the total amount paid by the customer for the disputed transaction.

10. Privacy & Data Protection

  • We collect and process personal information in accordance with our Privacy Policy.
  • By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.

11. Governing Law & Dispute Resolution

  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes arising from these terms will be resolved in the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. The latest version will always be available on this page.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: TolerEasetesting@outlook.com